Refund Policy

1. Overview

This Refund Policy explains when you may request a refund for MenuQ subscriptions and related purchases. MenuQ is a digital menu management platform for restaurants (SaaS).

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries related to payments and handles returns.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on paid MenuQ subscription purchases. If you are not satisfied with the service, you may request a full refund within 30 days of the order completion date (the date your paid subscription charge was successfully processed).

Free trial periods are not charged. If you cancel during a free trial before any paid charge occurs, no refund is needed because no payment was taken.

3. What Is Covered

• First paid subscription charges for Basic or Pro plans (monthly or annual), requested within 30 days of purchase
• Accidental duplicate charges or billing errors we confirm
• Service unavailability that prevents you from using MenuQ as described, where we cannot reasonably resolve the issue

4. What Is Not Covered

• Refund requests submitted more than 30 days after the order completion date (unless required by applicable consumer law)
• One-time add-on services such as custom 3D dish model creation once production work has started or deliverables have been provided
• Enterprise or custom contracts that specify different refund terms in a signed agreement
• Charges resulting from failure to cancel before a renewal after the 30-day window for that charge has passed — cancel anytime in billing to stop future renewals

5. How to Request a Refund

To withdraw, cancel, and/or request a refund, use one of the following:

• Use the "View receipt" or "Manage subscription" link in your Paddle transaction confirmation email
• Submit a request via Paddle's buyer support
• Email us at info@menuq.app with your order email, approximate purchase date, and reason for the request

Please include enough detail for us (or Paddle) to locate your transaction. Eligible refunds are typically returned to the original payment method within 14 days of approval.

6. Cancellations and Renewals

You may cancel your subscription at any time from your account billing settings or via the Paddle customer portal. Cancellation stops future renewals. Access continues until the end of the current paid billing period unless a refund is approved under this policy.

7. Statutory Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws, including any mandatory withdrawal or refund rights that cannot be waived by contract.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes will be posted on this page. Continued use of MenuQ after changes take effect constitutes acceptance of the updated policy.

9. Contact

Buyer support for payments and refunds: paddle.net

MenuQ product support: info@menuq.app

See also our Pricing, Terms of Service, and Privacy Policy.